Refund Policy
30-Day Satisfaction Guarantee
We stand behind every order. If you are not completely satisfied, contact us within 30 days of delivery and we will make it right.
How to Start a Return
Email hello@purrfectflex.com with your order number and reason for return. We will respond within 1 business day with return instructions.
Refunds
Once your return is received and inspected, we will process your refund within 3-5 business days to your original payment method.
Damaged or Incorrect Items
If you received a damaged or wrong item, email us with a photo. We will ship a replacement at no cost, no return required.