Processing Time
All orders are processed within 2–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order ships.
Delivery Times
Standard international shipping takes 8–16 business days depending on your location. Please allow extra time during peak seasons and holidays.
Free Shipping
We offer free shipping on all orders worldwide — no minimum purchase required.
Tracking
Once your order ships, you’ll receive a tracking number by email. You can use this to monitor your delivery progress.
Lost or Delayed Packages
If your package hasn’t arrived within 20 business days, please contact us at support@purrfectflex.com and we’ll investigate and resolve the issue promptly.